1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and HomeScoutz Leasing LLC d/b/a ScoutzOS (“ScoutzOS,” “we,” “us,” or “our”), governing your access to and use of the ScoutzOS platform, website, APIs, mobile applications, and all related services (collectively, the “Services”).

By creating an account, accessing the platform, or using any of our Services, you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy. If you do not agree to any of these terms, you may not use the Services.

If you are using the Services on behalf of a company, property management firm, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” refers to both you individually and the entity you represent.

2. Description of Services

ScoutzOS is a software-as-a-service (SaaS) platform designed for the real estate industry. Our Services include, but are not limited to:

Property Management: Tenant management, lease tracking, rent collection, maintenance coordination, and accounting
Telephony & Communications: VoIP calling, SMS/MMS messaging, ringless voicemail, and AI-powered call handling via Twilio integration
Electronic Signatures: Document creation, e-signature workflows, and lease execution
Tenant Screening: Background checks, credit reports, income verification, and rental history analysis
Payment Processing: Online rent collection, ACH transfers, and financial reporting via Stripe integration
AI Features: Intelligent lead qualification, automated responses, document analysis, and predictive analytics
Deal Intelligence: Underwriting tools, market analysis, and portfolio analytics
Marketplace: Vendor, lender, and service provider marketplace

We may add, modify, or discontinue features at any time. We will provide reasonable notice for material changes that affect your existing workflows.

3. Account Registration & Security

To use our Services, you must:

Be at least 18 years of age
Provide accurate, current, and complete registration information
Maintain the confidentiality of your account credentials
Promptly notify us of any unauthorized access at [email protected]

You are solely responsible for all activities that occur under your account, including actions by employees, agents, or contractors you authorize. We recommend enabling two-factor authentication for all accounts with administrative access.

We reserve the right to suspend or terminate accounts that provide false information, engage in fraudulent activity, or violate these Terms.

4. Subscription Plans & Payment

4.1 Subscription Terms

Access to certain features requires a paid subscription. By subscribing, you agree to:

Pay all fees associated with your selected plan
Authorize recurring charges to your payment method at the start of each billing cycle
Subscriptions renew automatically unless cancelled before the end of the current billing period

4.2 Free Trials & Promotional Pricing

We may offer free trials or promotional pricing. Unless you cancel before the trial ends, your account will automatically convert to a paid subscription at the standard rate.

4.3 Price Changes

We may adjust pricing with at least 30 days’ written notice. Price changes take effect at the start of your next billing cycle. If you disagree with a price change, you may cancel before it takes effect.

4.4 Refunds

Subscription fees are generally non-refundable except as required by law or as explicitly stated in writing. We may, at our discretion, issue prorated refunds for unused portions of annual subscriptions cancelled within 30 days.

5. Data Ownership & Your Content

5.1 Your Data Belongs to You

You retain full ownership of all data, content, and materials you upload, create, or store through our Services(“Your Content”). This includes property records, tenant information, financial data, documents, images, and any other materials.

5.2 License to Operate

By using our Services, you grant ScoutzOS a limited, non-exclusive, worldwide, royalty-free license to use, store, process, display, and transmit Your Content solely as necessary to provide, maintain, and improve our Services. This license terminates when you delete Your Content or close your account, subject to our data retention obligations.

5.3 Data Portability

You may export Your Content at any time through our platform’s export tools. Upon account termination, we will make Your Content available for export for 30 days, after which it may be permanently deleted.

5.4 Aggregated & Anonymized Data

We may create aggregated, anonymized, or de-identified data derived from Your Content for analytics, benchmarking, and service improvement. Such data does not identify you or any individual and is not subject to your ownership rights.

6. SMS & Telephony Terms

Our Services include telephony features powered by Twilio. By using these features, you agree to the following in addition to our Acceptable Use Policy:

6.1 Consent to Receive Messages

By providing your phone number and opting in, you consent to receive SMS, MMS, and voice communications from ScoutzOS, including:

Transactional alerts (payment confirmations, lease notifications, maintenance updates)
Service messages (appointment reminders, showing confirmations, access codes)
Marketing messages (only if separately opted in)

6.2 Message Frequency & Costs

Message frequency varies based on your activity. Standard message and data rates from your wireless carrier may apply. ScoutzOS does not charge separately for SMS/MMS delivery, but usage is subject to your plan’s limits.

6.3 Opt-Out & Help

Text STOP to any message from us to opt out of SMS communications. You will receive a single confirmation message and no further messages except essential security alerts. You can also update preferences in your account settings or email [email protected].

Text HELP to any message from us for support information. You will receive our support contact details and instructions for managing your messaging preferences.

6.4 Call Recording

Calls may be recorded for quality assurance, training, and compliance purposes. You are responsible for complying with applicable call recording laws in your jurisdiction, including two-party consent states. See our Acceptable Use Policy for details.

7. Electronic Signatures

Our e-signature features are governed by the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA). By using our e-signature tools, you agree to our E-Sign Consent Disclosure.

8. Tenant Screening

ScoutzOS facilitates access to consumer reports and screening data through third-party providers. You acknowledge that:

You are the end user of consumer reports and must comply with the Fair Credit Reporting Act (FCRA)
You will use screening data only for permissible purposes under the FCRA
You will provide required adverse action notices when denying an application based on screening results
ScoutzOS is not a consumer reporting agency and does not guarantee the accuracy of third-party screening data

9. Payment Processing

Payment processing is provided by Stripe, Inc. By using our payment features, you also agree to Stripe’s Terms of Service. ScoutzOS facilitates transactions but is not a party to the payment relationship between landlords and tenants.

10. AI Features & Automated Systems

Our AI features are designed to assist, not replace, your professional judgment. You acknowledge that:

AI-generated content, analysis, and recommendations may contain errors
You are responsible for reviewing and verifying all AI outputs before acting on them
AI features do not constitute legal, financial, or professional advice
We use OpenAI and other providers to power AI features, subject to their respective terms

11. Intellectual Property

The ScoutzOS platform, including its software, design, logos, documentation, and proprietary content, is owned by HomeScoutz Leasing LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works without our written permission.

“ScoutzOS” and associated logos are trademarks of HomeScoutz Leasing LLC. Unauthorized use is prohibited.

12. Acceptable Use

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in immediate suspension or termination.

13. Third-Party Services

Our Services integrate with third-party providers including Stripe, Twilio, Resend, OpenAI, and others. Your use of these integrations is subject to those providers’ respective terms and policies. ScoutzOS is not responsible for the availability, accuracy, or conduct of third-party services.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or secure. Property valuations, rent estimates, investment projections, and screening results are based on available data and algorithms -- actual results may vary significantly.

ScoutzOS is a software platform, not a law firm, real estate brokerage, bank, lender, or financial advisor. Nothing in our Services constitutes professional advice. Consult qualified professionals before making legal, financial, or investment decisions.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCOUTZOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

16. Indemnification

You agree to indemnify, defend, and hold harmless ScoutzOS and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

Your use of the Services
Your violation of these Terms or any applicable law
Your violation of any third-party rights, including intellectual property or privacy rights
Your Content or data you process through our platform
Your use of telephony features in violation of TCPA, CAN-SPAM, or other regulations
Your use of screening data in violation of the FCRA or Fair Housing Act

17. Account Termination

17.1 Termination by You

You may cancel your subscription and close your account at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing period.

17.2 Termination by ScoutzOS

We may suspend or terminate your access immediately if you:

Violate these Terms or the Acceptable Use Policy
Engage in fraudulent, illegal, or abusive conduct
Fail to pay fees when due after reasonable notice
Pose a security risk to the platform or other users

17.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. We will make Your Content available for export for 30 days. After that period, we may permanently delete Your Content, subject to any legal retention requirements. Sections that by their nature should survive termination (including indemnification, limitation of liability, and dispute resolution) will survive.

18. Dispute Resolution

18.1 Informal Resolution

Before filing any formal proceeding, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

18.2 Binding Arbitration

Any dispute not resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. Arbitration shall take place in Atlanta, Georgia. The arbitrator’s decision is final and enforceable in any court of competent jurisdiction.

18.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.

18.4 Small Claims Exception

Either party may bring qualifying claims in small claims court in Fulton County, Georgia (or your county of residence) as an alternative to arbitration.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any litigation not subject to arbitration shall be brought exclusively in the state or federal courts located in Fulton County, Georgia.

20. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email and/or a prominent notice on the platform at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

If you disagree with any changes, you may terminate your account before the changes take effect.

21. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, Acceptable Use Policy, and E-Sign Consent, constitute the entire agreement between you and ScoutzOS regarding the Services.
Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations freely in connection with a merger, acquisition, or sale of assets.
Force Majeure: Neither party shall be liable for delays caused by events beyond reasonable control, including natural disasters, war, pandemic, or infrastructure failures.
Notices: We may send notices to the email address associated with your account. You may send notices to [email protected].

22. Contact Information

For questions about these Terms:

HomeScoutz Leasing LLC d/b/a ScoutzOS
3743 Wartrace Drive, Atlanta, GA 30331
Email: [email protected]
Support: [email protected]
Phone: (678) 498-5097

Terms of Service